Returns

Due to the nature of our Kreations, we do not accept refunds or exchanges. We are not responsible for the care of your Kreation after it leaves our Kraftroom. No refunds will be issued for Kreations where the design has worn off over time. Unfortunately, we cannot accept returns on any orders or gift cards.

Please note that although Kreations will be similar to the photos, they will not be exactly the same. Colors may vary due to screen settings. All items are handmade and no two items are exactly the same. Please allow for minor differences and imperfections.

All Digital Kreations are sent automatically and electronically and are non-refundable. Customers are responsible for checking their inbox, spam folder, and junk folder for delivery emails.

Customers are responsible for providing a valid and accurate email address and physical address at checkout. We are not responsible for non-delivery due to incorrect, incomplete, or invalid contact information provided by the customer.

Failure to receive a digital product due to customer-provided information errors or email filtering does not qualify for a refund or chargeback.

 

You can always contact us with any questions at orders@kaneceskreations.com

 

 

 

Shipping

Please allow applicable Kreation Time for your order. Orders will be shipped within 2-3 business days of you approving your final Kreation. Please double-check that your shipping address is correct; all items will be shipped to address provided. Changes cannot be made once the order has been shipped. I am not responsible for packages going to the incorrect address if it was the address you provided. Customers will be responsible for extra fees incurred if delivery is made to an incorrect address.

Once your order has been given to the postal service, I am no longer responsible for the transit and any damage that happens within that time. A tracking number will be provided via email once shipped. Please keep your tracking information or sign up for updates so that you may be to follow your order.

You can always contact us with any questions at orders@kaneceskreations.com

Thank you! Have a blessed day!