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Due to the nature of our Kreations, we do not accept refunds or exchanges. We are not responsible for the care of your Kreation after it leaves our Kraftroom. No refunds will be issued for Kreations where the design has worn off over time. Unfortunately, we cannot accept returns on any orders or gift cards.

All Digital Kreations are sent automatically and electronically and are non-refundable. Customers are responsible for checking their inbox, spam folder, and junk folder for delivery emails.

Customers are responsible for providing a valid and accurate email address or physical addres at checkout. We are not responsible for non-delivery due to incorrect, incomplete, or invalid contact information provided by the customer.

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